End-to-end services, from project ideas to daily operation
Navya provides support and assistance throughout your project, thanks to a range of services tailored to every moment and every need.
A dedicated customer success team ensures continuous coordination and support, while a structured roadmap with defined milestones and deliverables keeps progress transparent and on track.
Whether you are discovering the field or an experienced player, Navya offers a free assessment of your project’s feasibility to help you make the right decisions from the start.
As part of this phase, we conduct a detailed site and safety study, analyzing the route and its environment to understand the operational context. We take into account the client’s objectives and expectations, assessing what is feasible and why, while remaining attentive and solution-oriented.
Our aim is to find the right balance between safety requirements, operational constraints, and the client’s needs to deliver a practical and agreed-upon outcome.
Commissioning starts with the mapping of the route in 3D using Navya's inhouse technology.
Navya’s engineer designs and tests the optimal virtual route on the 3D map, following traffic regulations, while strictly adhering to the Operational Design Domain (ODD) defined to ensure safe and reliable vehicle operation.
Final adjustments and dry runs are performed.
Navya ensures a seamless handover by delivering customized training on our vehicles, systems, and services, adapted to your specific site and use case. Your teams gain the practical skills and confidence needed for safe, and efficient operation.
All set, you are ready to launch your service !
A dedicated Key Account Manager is assigned to your project, acting as your single point of contact to ensure, proactive follow-up and smooth coordination across all operational and technical aspects.
Once launched, Navya keeps supporting your autonomous fleet adapting daily to your needs. From software update to seamless data access , we provide the expertise to ensure continuous reliability and efficiency.
At the heart of every Navya vehicle lies Navya Drive, our proprietary autonomous driving software. Through the Navya Drive License, your system benefits from continuous software updates, performance optimization, and corrective maintenance.
Each update refines the intelligence of the vehicle, strengthens safety, and enhances operational smoothness, ensuring your fleet always runs on the most advanced version of Navya technology.
To support your day-to-day operations, our Customer Services team works closely with you and your dedicated contact person for smooth operation.
They coordinate maintenance schedules, monitor performance, and ensure that every technical issue is resolved quickly and transparently.
Regular operational reviews help anticipate needs, optimize performance, and keep your service running smoothly.
When deeper expertise is needed, Navya’s Expert Center steps in.
It operates 24/7, providing full diagnostic and support coverage across the entire Navya fleet.
Through a dedicated digital platform, your teams can reach our specialists directly for real-time assistance and rapid issue resolution, ensuring maximum uptime and operational confidence.
Navya’s maintenance approach ensures long-term reliability and continuous improvement.
Our Customer Services experts provide corrective, preventive, and upgrade maintenance, covering every layer of your system, mechanical, electrical, IT, and embedded software.
Each intervention is designed to ensure long-term safety, efficiency, and technological excellence.
Fleet supervision is made simple through Navya’s digital tools.
With Navya Operate, you can monitor and manage your fleet remotely, while Navya API integrates key data into your own operational systems.
Together, they offer a clear, real-time view of your autonomous service, enabling responsive management and continuous optimization.
Finally, Navya shares its expertise through training programs tailored to your teams and use cases. From operators to trainers, from commissioning to maintenance, our Training Department ensures your staff gain the knowledge, skills, and confidence to operate and sustain your autonomous mobility service independently.
Training has always been a cornerstone of Navya’s philosophy, empowering our customers to grow with us, every step of the way.
Have questions or want to see how our solutions can enhance your operations? Our team is ready to help.
